Product Personalizer uses Shopify’s CDN to save personalized images and Uploaded images by Customer.
Shopify recently introduced  .webp format (see the newsletter here )

Shopify automatically changes the filetypes to .webp

To save the images as the original file type do the following

1. Method one :

  • Go to the Orders in the Shopify Dashboard
  • Click on an Order
  • Over the image right click > save link as…

This will save the image as the original file type and not .webp

2. Method two :

After copying the link location add the following query param at the end of the link and download with browser


Example :

Previous link :

New Link :