Item Personalization is used to adjust the additional prices that are generated from our app. It is one of the ways of adding the extra prices on the Cart and Checkout. We welcome you to have a look at the full documentation here. Due to some changes done to the Item Personalization, it might sometimes […]
How to use Product Personalizer custom event hooks
Sometimes you may need to perform certain actions based on our Product Personalizer app. For that, we have some custom events that listen and perform your action based on those events. In this article, we are going to talk about these custom events. There are two types of custom event hooks Product Personalizer currently provides. […]
Express checkout buttons are not showing in checkout page
Shopify has express checkout buttons to help you increase sales as it provides the customer an easier way to pay. But while using Product Personalizer you face may an issue where the express checkout buttons are not showing on the checkout page. The reason behind the problem: Shopify tracks the user’s activity using cookies. So […]
Order Fulfillment Provider
We are not associated with particular order fulfillment services. You can either fulfill it yourself or send it to your favorite order fulfillment provider! Here is how you will get the files: https://productpersonalizer.com/docs/common-configuration-settings#save
Slow Add To Cart
Possible reason High Background Image Resolution High Image Resolution in image group for image swatch Activating pdf / svg output include High Resolution / volume image uploaded by customer (Activating Original image upload + Cropped image in setting will double the volume) Customer’s internet connection speed Solution Use less resolution background image and image swatch […]
App loading very slow
1. Slow loading of Customize It / Personalize It button / Direct field Optimize your site: This is likely to happen when your site is not well optimized with resources like images, js, or any script from other apps. Our app is heavily optimized for fast loading. However, if the app seems to load slowly […]
Personalization / Customization / Customer’s Options / Additional Charge missing in Cart / Order
Probable cause: Ajax/ Drawer Cart Any other sales channel other than Shopify product page like Facebook or any remarketing/retargeting tools/apps that bypass Shopify product page like Permalinks to pre-load the cart Third-party product option apps that use ajax Upsell apps Lazy loading A quick view in the collection page or similar product list or recently […]
Required field Not Working
Possible cause Ajax/ Drawer Cart Third party product options apps that use ajax Upsell apps
What is the file upload limit?
Shopify limits file uploads to 20 mb. The maximum storage for Shopify is unlimited.
Can I export options with orders via a CSV file?
At this time, Shopify doesn’t export option selections with orders via CSV files. Don’t worry though! There are apps for that. Options selections can be exported with orders using the Easy Reports app or the EZ Exporter app.